At Bappi Luxe, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy, we’re here to help.

1. Return & Exchange Window

Customers may request a return or exchange within 3 days of receiving the product. Requests made after this period will not be accepted.

2. Change of Mind

We understand that sometimes preferences change. If you wish to return or exchange an item due to a change of mind:

●      The product must be unused, unwashed, and in original condition

●      All tags, packaging, and accessories must be intact

●      You can opt for an exchange or store credit (refund policy may vary based on condition approval)

3. Faulty or Damaged Products

If you receive a product that is defective, damaged, or incorrect, you are eligible for:

●      Full refund, or

●      Exchange with a new product

To process this:

●      Notify us within 3 days of delivery

●      Share clear images or videos showing the issue

4. Refund Process

●      Approved refunds will be processed within 5–7 business days

●      Refunds will be issued via the original payment method or bank transfer (if applicable)

5. Exchange Process

●      Exchanges are subject to product availability

●      If the desired item is unavailable, you may choose a different product or request a refund

6. Return Shipping

●      Customers may be responsible for return shipping costs, unless the item is faulty or incorrect

●      We recommend using a trackable shipping method

7. Important Notes

●      Items showing signs of use, damage by customer, or missing tags will not be accepted

●      Sale items may not be eligible for return or exchange unless defective

8. How to Request a Return or Exchange

To initiate a request, please contact us with:

●      Your order number

●      Reason for return/exchange

●      Supporting images (if applicable)

We value your trust in Bappi Luxe and are committed to providing a smooth and fair shopping experience.